Suzuki Service Promise


    We believe everyone should be able to enjoy those little added extras, such as a team you can trust and a service you can rely on.

    From custom payment plans to Suzuki Genuine Parts - and everything in between! - the Suzuki Service Promise ensures drivers will only ever receive Suzuki’s Good Different standards, as standard.

    We promise that every Suzuki customer will experience superior levels of care, and leave impressed by the little extras we include:

    o Alternative Transport Options
    o Simple and transparent pricing
    o Only pre-approved work undertaken
    o Suzuki trained technicians
    o Simple Genuine Parts
    o Progress reports
    o Wash and vacuum with pre-booked work
    o Vehicle health check on every visit
    o Accident Aftercare


    Suzuki Genuine Parts are engineered to exact product quality standards and are covered by a warranty guarantee.

    This guarantee lasts for the remainder of the original vehicle warranty: up to three years or 60,000 miles. If your car is outside of warranty, any genuine parts fitted will be covered by a 12-month warranty.


    With a Suzuki Service Payment Plan there are so many benefits, from fixed parts prices to tailored payment plans.

    For example: pay a small deposit on the day, with monthly instalments at a price that matches your budget, covering everything from services, unexpected repairs, and Suzuki accessories. Please give us a call for more information.


    Been involved in an accident? The first thing you should do is call Suzuki first!

    Why? Because we take care of everything for you, with a guarantee that all repairs meet Suzuki’s highest repair standards. It’s free for all Suzuki owners and doesn’t matter who was at fault.

    With an insurance company, your Suzuki will be sent to their chosen repair company - usually the cheapest available. They may not use Genuine Suzuki Parts, which could decrease your car’s value.

    Suzuki Accident Aftercare means your repair will be completed at a Suzuki Approved Body & Paint centre, using only Suzuki Genuine Parts, and operating to Suzuki repair standards.

    We’ll also manage the claims process and supply a free courtesy car*. No hassle, no claim forms to fill out and no cost to you.

    The only thing you’ll need to do is save this number: 0800 107 1156

* A courtesy car is provided, subject to availability, for accident repairs (excluding standalone glass repairs/replacements) when you call Suzuki First and your car is repaired by a Suzuki Approved Body and Paint Centre. We will provide a repairer courtesy car if the incident is your fault, or if the incident is not your fault, we will aim to provide a hire car of a similar size to your own vehicle. 

Accident recovery is provided for unroadworthy vehicles when you call Suzuki First and we handle your insurance claim on your behalf. If you cancel the recovery of your vehicle you will be liable for any cancellation charges incurred, or if your insurer rejects your claim you will be liable for any recovery costs incurred. The Suzuki Accident Aftercare service is available in the UK when you call Suzuki first on 0800 107 1156 following an accident (before you call your insurer) and providing that we handle your claim on your behalf with your insurer and manage your repair through a Suzuki Approved Body and Paint Centre. In some instances where your insurer may not let us report the claim to them on your behalf, we will ask you to report to them advising that you are using our Suzuki Accident Aftercare service with a Suzuki Approved Body and Paint Centre.

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