COVID-19 UPDATE 20/05/2020

Following recent Government announcements, here’s the latest information on COVID-19 restrictions and the Motability Scheme.

While we expect to see dealers gradually opening in England from 1 June, the impact of weeks of COVID-19 disruption means the Scheme will not open immediately for new applications.

So we can work through backlogs in both vehicle sales and purchases, we will take a phased approach for applications. Priority will go to around 43,000 orders that had already been placed before lockdown. We will aim to resume these and arrange delivery as soon as possible, subject to this being done in a COVID-19 safe environment.

Once this is underway, we will start to invite applications from customers who have had their leases extended during the lockdown, in order of their original end of contract date. When possible, we will also re-open the Scheme to brand new customers.  As soon as we are able to start accepting new applications we will publish prices on the website through our car search tool.

While we know this news may be disappointing, we ask for your patience as we restart our operation after weeks of dealer closures and business disruption. It will be vital to phase these steps carefully until we are really confident about sales of returning vehicles. We will only be able to lift all restrictions on future customer orders when we know that we can sell used cars in large numbers in a properly functioning marketplace.

It may be some months before the Scheme has caught up with applications for renewing customers, so in the meantime, customers should expect to see more extensions to existing leases over the next few months. We will also continue to support customers with lease extensions should new cars take longer to be delivered owing to worldwide disruption in manufacturing or supply of parts.

Our focus remains on keeping customers mobile, and safe. Together with our Scheme partners, we have continued to support customers throughout lockdown, and look forward to building back our wider operations. This will include working closely with our dealer partners to build confidence in a safe and secure dealership environment.

We are closely monitoring the situation, especially with regard to the changing vehicle supply situation, and will provide regular updates here on our website. Our Frequently Asked Questions are updated regularly, so please keep an eye on these; if you have a question, you may well find the answer here.


What is Motability?

The Motability Scheme enables disabled people to use their government-funded mobility allowances to obtain a car.

How does it work?

Disabled people can use their Higher Rate Mobility Component Disability Living Allowance or War Pensioners' Mobility Supplement to meet the cost of leasing a car. Once the application has been accepted, they pay all, or part of their allowance to Motability for the period of the agreement.

Customers can choose a new car every three years with insurance, road tax, servicing, tyres and breakdown cover all included. A wide range of adaptations are also available.


In the UK, half a million people are already part of the scheme, but many more are actually eligible. Think you're not eligible? You might be surprised. It's easier than you think to register and you don't even have to be the driver. If you're the parent or guardian of a child with a disability, you can take part in the scheme. What's more, children from 3 years only and non-drivers can apply for cars as passengers, just as long as they get the right allowance. If you receive the Higher Rate Mobility Component of the Disability Living Allowance (HRMC of DLA), or the War Pensions Mobility Supplement (WPMS), you can use that allowance to lease or buy a new car through the Motability scheme.

To find out more, visit or call 0300 456 4566 (8.30am till 5.30pm Monday to Friday).

Test Drives

We have the full range of Suzuki cars available to test drive just give us a call on 01252 796979 and we will have the vehicle of your choice ready and waiting for you to drive 

We are aware that some customers require special modifications to their vehicles and at Town and Country this is not a problem. Dominic, Ryan and Karyn have a wealth of Motability experience between them and are accustomed to dealing with all aspects of Motability.


Contact Us For More Information On Motability